Our aim is to have happy, satisfied customers, if anything is wrong with your order or you change your mind please don't hesitate to contact us and we will be happy to help. We will gladly refund or exchange items based on the following conditions:
If you wish to return your product please contact us by email at firstname.lastname@example.org we shall provide you with a return document to enable quick processing of your return.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange it for the same item, send us an email at email@example.com and we will be happy to help.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, please contact us at firstname.lastname@example.org for the return documentation.
If we have made a mistake and sent you the wrong items the return postage is on us. If you have ordered the incorrect item or have changed your mind then you will need to pay for the return postage, in these instances the postage costs are non-refundable. If you need any assistance with this we are glad to help. Please contact us at email@example.com
If you have any questions, or if anything is at all unclear please let us know at firstname.lastname@example.org